You can only stop the session via the Shell App.
Open the screen showing your active session.
If needed, tap the icon for ‘minimised session’ at the bottom left.
To stop:
Tap the active session at the top of the screen
Tap ‘Stop session’
Wait ~10 seconds for the session to end
A message confirms the session has stopped
The LED light on the charge point changes colour
A cost summary appears on your screen – your session is now complete.
No matter what your question is, you can be assured that we’ll do our best to help you find the answer you’re looking for. Get in touch with a member of our team today.
For more information, feel free to chat with our team using our Live Chat feature.
Live Chat operates from Monday to Friday: 8:00 AM – 4:45 PM excluding public holidays.
Click on the red "Chat" button at the bottom right corner of the screen to launch Live Chat.
You can also send us a request via web form.
UK Shell Go+ Rewards EnquiriesFor all queries related to Shell ClubSmart please call:
(66) 0 2697 5858 (Monday – Saturday 9 am – 7 pm)
For all other queries please call:
(66) 0 2657 9888 (Monday – Saturday 8 am – 5 pm)